Vehicle Titles and Registration - Year 2005 RTBs

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These documents contain text of correspondence sent by TxDOT to the county tax assessor-collectors, statutory agents who provide vehicle registration and titling services for citizens in Texas. This information is provided to apprise the general public of issues affecting the state’s vehicle titling and registration process.

Registration and Title Bulletin #021-05

Date:	March 10, 2005
To:	All County Tax Assessor-Collectors
Category:	Registration and Title System
Subject:	Recent Production Slowdowns

PURPOSE
To explain the reason for recent system slowdowns and steps that are being taken to resolve the problems.

DETAILS
Murphy’s Law is defined as whatever can go wrong will go wrong, and that has certainly seemed to be the case with RTS processing over the last several weeks. As you are probably well aware, counties have experienced statewide system slowdowns over the past three Fridays. Each of these appear to have resulted from different problems. However, the net result appears the same to the system users – slow processing. VTR has made this issue a high priority and is working closely with TxDOT’s Information Systems Division as they analyze and remedy the problems.

Unfortunately, we have also been hampered in our ability to quickly notify you of these problems. While statewide broadcast messaging capability is a feature of the current RTS operating system, it currently has limitations on its use. We are now working with the vendor to ensure that we have full messaging capability in the near future. Once available, we can notify you and our regional offices of system problems quickly and save you a phone call to the RTS Help Desk.

We sincerely regret the inconvenience you have experienced over the last several weeks and appreciate your patience and understanding.

COUNTY ACTION
Please contact us if you continue to experience difficulties.

CONTACT
If you have any questions or need any additional information, please contact your local Vehicle Titles and Registration Division Regional Office. You may also call Mike Craig, Deputy Director, or me at (512) 465-7570. Thank you very much.

In some cases the Registration and Title Bulletins (RTB) contain attachments. If you require a copy of the original signed RTB and the attachments, please email your request with the RTB number to VTR Info Request/Open Records. Repeat requests are subject to charges in accordance with Open Record policies. A subscription service is also available for an annual fee of $250. Subscribers will automatically receive all RTB mailings as they are issued.