PURPOSE
To inform you of new procedures for submitting requests for title related actions by the Vehicle Titles and Registration Division (VTR) Headquarters.

DETAILS
Recently, some certificates of title have been released as a result of requests made by telephone. In each case, fraudulent information was provided to VTR Headquarter employees by the caller, resulting in improper issuance of a certificate of title. In one case, a rejected title was released based on a telephone request from a person representing themselves as a VTR Regional Office employee.

In order to provide validation and documentation of such requests, VTR Headquarters will require that any requests needing action, such as release, reject, or deletion, etc., be made via email from a VTR Regional office.

COUNTY ACTION
Effective immediately, all affected requests for issuance/rejection of a certificate of title from a county tax office should be made through the county’s respective VTR Regional Office.

Examples of affected requests include:

• Release of a title for which the transaction has been rejected
• Release of a Lost Title transaction
• Rejection of a "Title Awaiting Release" transaction already mailed to VTR Headquarters

DEPARTMENT ACTION
Upon receipt of a request and the necessary documents, if applicable, from a county tax office, the VTR Regional Office will submit the electronic request to the Title Control Systems Mailbox in GroupWise for action. The Vehicle Title Manual will be revised accordingly.

CONTACT
If you have any questions or need any additional information, please contact your local VTR Regional Office. Thank you very much.

In some cases the Registration and Title Bulletins (RTB) contain attachments. If you require a copy of the original signed RTB and the attachments, please email your request with the RTB number to VTR Info Request/Open Records. Repeat requests are subject to charges in accordance with Open Record policies. A subscription service is also available for an annual fee of $250. Subscribers will automatically receive all RTB mailings as they are issued.