PURPOSE
To inform you of a new form developed to streamline the processing of requests to correct owner retained reports submitted by insurance companies.

DETAILS
Currently, if an error is made on an Owner Retained Report (Form VTR-436), the insurance company must send the Vehicle Titles and Registration Division (VTR) a letter requesting VTR to make the correction. However, the large volume of these requests and the amount of time it takes to process the requests has become a concern.

The department receives requests for correction in a variety of styles and in many cases, without the information necessary to make the correction. To remedy this problem and to provide consistency, a new standardized form (Owner Retained Report Correction Request, Form VTR-436-E) has been developed. Insurance companies should use this new form to advise the department that an Owner Retained Report was filed in error, or to correct the condition of a reported vehicle. We have also incorporated an acknowledgement section on the form that will be completed and returned to the insurance company to document action taken.

COUNTY ACTION
A copy of the new form is attached for reference and may be photocopied as needed.

DEPARTMENT ACTION
The form will be available on TxDOT’s website, www.dot.state.tx.us.

CONTACT
If you have any questions or need any additional information, please contact your local Vehicle Titles and Registration Division Regional Office. Thank you very much.

In some cases the Registration and Title Bulletins (RTB) contain attachments. If you require a copy of the original signed RTB and the attachments, please email your request with the RTB number to VTR Info Request/Open Records. Repeat requests are subject to charges in accordance with Open Record policies. A subscription service is also available for an annual fee of $250. Subscribers will automatically receive all RTB mailings as they are issued.